Online & Telephone Help Desk

All Reactive Maintenance job requests are managed through our computerised scheduling and reporting systems and we constantly monitor all work requests from initial contact through to job completion and are able to provide real time updates and status reports.

We are dedicated to providing a quality, value for money service to all our customers, be they small businesses or blue chip multi-national organisations.

Our Help Desk tracks and monitors all Reactive Maintenance jobs to ensure that the required service levels are being met. If problems do occur the system alerts our administrators so they can intervene and ensure prompt and timely completion of the work.