Customer Survey
 
Customer Survey 
 1.Name
        

 2.Email address
        

 3.What is the approximate size of your premises ?
        

 4.Are your offices serviced ?
        
        

How would you rate the following aspects of cleaning services 1 not important, 6 very important ?

1 2 3 4 5 6
 5.  Maintaining the same regular cleaning staff  
 6.  Uniformed cleaning staff  
 7.  Flexibility of cleaning times  
 8.  English speaking cleaning staff  
 9.  Fully documented cleaning specification outlining all activities, frequency etc  
10.  How important do you consider one off cleans and deep cleans in maintaining office appearance?  
11.  How important is it for your cleaning company to also offer janitorial supplies?  
12.  How important is it for your cleaning company to also offer a feminine hygiene service?  

13.Have you ever considered the use of a day cleaner ?
        
        

14.How frequently would you prefer contract manager visits ?
        
        
        

15.What is the most common problem / issue you have in respect of office cleaning ?
        

16.What do you think a fair hourly rate to pay for cleaning is ?
        
        
        

17.Do you use external maintenance or handyman services ?
        
        

18.Do you have a Planned Maintenance Programme ?
        
        

 
1 2 3 4 5 6
19.  How important is resolving a maintenance problem on the first visit ?  
20.  How important is speed of response to maintenance requests ?  

21.Is all your Health & Safety document up to date and compliant with current legislation ?